Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers.
Resolve product-related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Work independently and efficiently to meet defined SLA.
Responsible for meeting productivity matrices and quality standards as per defined quality norms.
Experience of 2 - 3 years in voice or non-voice process.
Should be willing to work in rotational shifts - 24/7 (rotational week off).
Excellent communication skills (verbal & written) with a flair for problem-solving.
Able to drive customer centricity in the team.
Come build the future of learning with us
Because at Simplilearn you will get to build and create a world-class learning platform build with the latest tech stack that the industry has to offer.
Be part of the team that envisions and builds the world's #1 Bootcamp learning system and provides learners with industry-leading outcomes and delivers a world-class NPS of 75+.
Be part of the product definition that will propel Simplilearn to the next level of growth and engagement with our learners.
Experience a team culture where hierarchy gives way to an agile mindset in every decision.
Learn to lead and drive in an environment that is nurturing and helps you grow in your career through systematic experimentation and risk-taking.